Dr. Scholl's® Originals

Ship Internationally

CUSTOMER SERVICE

customer service

Shipping Rates

UPS Ground
1st Pair $4.99
Each Additional Pair $2.00

UPS 2nd Day
1st Pair $13.95
Each Additional Pair $3.00

UPS Next Day
1st Pair $23.95
Each Additional Pair $3.00


*UPS requires 2nd Day Air for all orders shipped to Alaska and Hawaii. For orders shipped to Alaska and Hawaii, you will be charged normal UPS 2nd Day shipping rates (as listed above) in addition to a fee of $5.50 per item ordered.

Shipping Times

UPS Ground 5 to 7 business days
UPS Second Day* Second business day
UPS Next Day* Next business day (PM)

*Please note: You must place your order by 11:00 AM Central Time Monday through Friday to receive your shipment by second business day or next business day.

DrSchollsShoes.com ships Monday through Friday, excluding national and federal holidays, to addresses in the U.S. We cannot deliver to P.O. boxes or military APO/FPO addresses.

UPS does not deliver for DrSchollsShoes.com on Saturdays or Sundays, or on national and federal holidays.

Sales Tax

DrSchollsShoes.com charges tax on purchases shipped to Missouri, Kentucky and Tennessee.

Credit Card Acceptance

DrSchollsShoes.com gladly accepts Visa, Master Card, American Express, Discover, and JCB. If you get an error message after submitting your credit card information, please double check to make sure that you entered the following correctly:
  • Your name as it appears on the card
  • Billing address
  • Credit card number
  • Credit card expiration date
  • If you are still experiencing problems, please call your card issuing bank for details. Remember, when you shop at DrSchollsShoes.com, your credit card information is safe and secure. For more on how we protect this information, please see our Secure Purchase information.

Returns and Exchanges

We feel confident you will be happy with your purchase. However, if the need arises, you may return your unworn shoes within 60 days for a refund.

Returns are easy at DrSchollsShoes.com. Just follow these simple steps:

1. Click here for a printable version of the return shipping label and return form.

2. Re-package your order and place the completed return form inside the box.

3. On the return shipping label, write your order number, if known. (An order number helps speed up your transaction. If you check out with an account, your order number is available in the My Account section of DrSchollsShoes.com.) Affix the return shipping label to the outside of the box. Return shipping costs are the customer’s responsibility. We cannot accept C.O.D. packages. Shipping charges will not be refunded. We recommend that you insure your return or send it in a traceable method. DrSchollsShoes.com is not responsible for returns until they are received in our warehouse. Customers are responsible for the safe return of merchandise.

4. Return your package through the carrier of your choice.

Don’t have a printer? Include in your return your full name, address, phone number, email address and order number, if known. Re-package your order and send to:

DrSchollsShoes.com Returns
1000 East Main Street
Fredericktown, MO 63645

Return shipping costs are the customer’s responsibility. We cannot accept C.O.D. packages. Shipping charges will not be refunded. We recommend that you insure your return or send it in a traceable method. DrSchollsShoes.com is not responsible for returns until they are received in our warehouse. Customers are responsible for the safe return of merchandise. If you have any questions, you may contact us by email or call us toll free at 800-558-7614.

DrSchollsShoes.com is unable to make exchanges. If you desire another style, size or color, simply follow the return instructions above and visit DrSchollsShoes.com to place a new order for the item(s) you want, subject to availability.

Note: Worn shoes are not returnable. We do not refund shipping charges.